All ABOUT SEOUL4PM

Hello, this is Jeff from SEOUL4PM in charge of customer service.

Thank you for your interest in our service. 

Today, Let me briefly introduce how our service works.

Pre-Order

At SEOUL4PM, we operate on a made-to-order sourcing model.

• Once we receive an order, we immediately purchase products directly from trusted Korean brands or verified vendors, and then export them on your behalf.

• Because we don’t hold inventory, we’re able to offer more competitive pricing and various types of K-beauty products. Also, since all products are freshly sourced after an order is placed, we ensure longer shelf life on average.

🛠 Order Workflow

1. Order Confirmation – Once your order is confirmed, we purchase products directly from brands or verified vendors.

2. Product Sourcing – Products arrive at our warehouse in Korea (usually within 5–7 days for our partnered brands; niche or some brands may take longer for 2 - 4weeks).

3. Quality Check & Packing – All items are checked for quality, expiration dates, and correct quantities before packing.

4. Export Documentation – We prepare the invoice, packing list, and certificate of origin.

5. Dispatch & Tracking – The shipment is handed over to the courier and a tracking number is shared with you.

Product Catalog / Price List

• Please note that we do not provide a list of product or pricing information in downloadable file formats (such as PDF or Excel).

• Instead, our full product range and up-to-date wholesale prices are available directly at the following link: https://seoul4pm.shop/brands

MOQ

• Minimum Order Quantities (MOQs) vary by brand, ranging from 20 to 120 units.

• Please check the MOQ for each product directly on its detail page.

Processing & Preparation Times

• Sourcing lead time: 5–7 business days (2-4weeks for limited-production brands).

• Packing & documentation: 1–2 business days after all items arrive at our warehouse.

• If sourcing takes longer than expected, we notify the buyer by email with updated timelines.

 Shipping Options

• If there are no customs issues and the destination is within the regions normally served by FedEx or UPS, delivery is usually completed within 7 business days.

• Shipping costs per box are listed on each product detail pages.

• For larger volumes, sea freight or your own forwarding partner can also be arranged.

  • more details : https://help.seoul4pm.shop/en/articles/How-shipping-works-fe996b6b

Lead Time 

• Since we source upon order, there is a lead time for product arrival at our warehouse in Korea.

• For brands with whom we have strong relationships, items usually arrive within 3–5 days.

• For others, especially niche or limited-production brands, sourcing may take 2-4weeks or longer — in such cases, we’ll inform you promptly with updates.

Export Documents & Certifications

• We provide all necessary export documents, including invoice, packing list, and certificate of origin upon request.

• The available documents for each product can be found on the product detail page.

  Payment Method

We currently offer three payment options:

    1.    Card Payment (VISA / MasterCard / JCB)

    2.    Bank Transfer (USD)

    3.    Bank Transfer (KRW) 

*Other methods such as PayPal are also available upon request, but please note that the transaction fees are quite high(6% over), and you may be required to pay more than the original amount.

Regarding Exclusivity

• As we act as a sourcing intermediary — not a brand owner or exclusive distributor — we are unfortunately not in a position to offer exclusive rights to any specific market.

Requirements / Restrictions / Additional Fees

• Minimum Order Quantities (MOQs) vary by brand (20–120 units).

• Certain brands require a Minimum Order Amount (MOA) per vendor(wholesale company). In such cases, we sometimes consolidate multiple customers’ orders before placing a purchase, which may cause longer lead times. We confirm this after purchase and inform you accordingly.

• Shipping costs are calculated on a DAP (Delivered at Place) basis, meaning customs duties and VAT are the responsibility of the receiver. If you require DDP (Delivered Duty Paid) service, a separate invoice will be issued.

• Shipping costs are calculated per box and displayed on each product detail page.

• PayPal payments are possible upon request, but incur higher transaction fees (7%+).

Please feel free to browse our site and let us know if you have any other questions.  We’ll be happy to assist you at every step.

Thank you once again, and we look forward to working with you.